Overview

At Tineve, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.

This Refund & Return Policy explains the conditions under which returns, refunds, and exchanges may be accepted.

Return Eligibility

You may request a return within 10 days of receiving your order.

To be eligible for a return:

Items returned without prior approval may not be accepted.

Certain items cannot be returned or refunded, including:

Digital products such as downloadable eBooks once they have been accessed or downloaded
Gift cards (if applicable)
Personalized or custom-made products

Once we receive and inspect your returned item, we will notify you about the status of your refund.

If your refund is approved:

The refund will be processed to your original payment method.
Processing time may take several business days, depending on your payment provider.

If you have not yet received your refund:

Check your bank account again.
Contact your credit card company or payment provider, as it may take some time before the refund is officially posted.
If you have completed these steps and still have not received your refund, please contact us through our Contact Us page.

We only replace items if they are defective, damaged, or incorrect.

If you need to exchange an item for the same product, please contact us with your order details and proof of the issue.

Customers may be responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Shipping costs are non-refundable unless the return is due to our error.

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with:

We will work quickly to resolve the issue.

If you have any questions about returns or refunds, please contact us through the Contact Us page on our website.