Order Processing
At Tineve, we work hard to process and ship your orders as quickly as possible.
- Orders are typically processed within 1–3 business days after payment is confirmed.
- Orders are not processed or shipped on weekends or holidays.
- Once your order has been shipped, you will receive a confirmation email with tracking information (when available).
Shipping Time
Estimated delivery times vary depending on your location.
- Standard Shipping: 3–14 business days
Please note that delivery times are estimates and may vary due to factors such as:
- Shipping carrier delays
- Weather conditions
- Customs clearance for international orders
- High order volumes during holidays or promotions
Shipping Costs
Shipping costs are calculated at checkout based on the shipping method and delivery location.
Any applicable shipping fees will be displayed before you complete your purchase.
International Shipping
We may ship to customers in multiple countries.
For international orders:
- Delivery times may vary depending on destination.
- Customers may be responsible for customs duties, import taxes, or additional fees required by their country.
These charges are not controlled by Tineve and are the responsibility of the customer.
Order Tracking
Once your order has been shipped, you may receive a tracking number via email.
This allows you to track the progress of your delivery through the shipping carrier’s website.
Incorrect Shipping Information
Please ensure that your shipping address is correct when placing an order.
Tineve is not responsible for orders delivered to incorrect addresses provided by customers.
If you notice an error in your shipping details, please contact us as soon as possible so we can attempt to update your order before it is shipped.
Delayed or Lost Packages
If your package is delayed or appears to be lost in transit, please contact us with your order number.
We will work with the shipping carrier to help resolve the issue.
Contact Us
If you have any questions regarding shipping or your order, please reach out to us through the Contact Us page on our website.